Background

A community healthcare clinic recognized that many patients struggled to understand appointment instructions, medication information, and discharge materials. Staff frequently answered the same questions repeatedly, and follow-up appointments revealed that many patients misunderstood important aspects of their care.

Challenge

Patient education materials were written using complex medical terminology and lengthy paragraphs that exceeded the average patient’s reading level. As a result, patients reported confusion, reduced confidence in managing their health, and difficulty following treatment recommendations.

Solution

The clinic